Effective Date: July 29, 2026

1. Introduction Lane Ford Healthcare, LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (lanefordhealthcare.com) or use our telemedicine services.

2. Information We Collect To provide you with high-quality telemedicine services, we may collect the following types of information:

• Personal Identification Information: Name, date of birth (must be 18+), email address, mailing address, and phone number.

• Health and Medical Information: Medical history, current symptoms, diagnoses, treatments, prescription details, lab and imaging results, and communications between you and our healthcare providers.

• Financial Information: Payment card details, insurance provider information, and billing records for self-pay or insured visits.

• Technical Data: IP addresses, browser type, device information, and website usage data collected through cookies to improve our platform.
  
  

3. How We Use Your Information We use your information strictly to facilitate your care and operate our business, including:

• Providing virtual care, diagnoses, and tailored treatment plans for acute and chronic conditions.

• Sending prescriptions directly to your preferred pharmacy.

• Processing payments and insurance claims.

• Communicating with you regarding appointment confirmations, follow-up care, and medical refills.

• Complying with legal and regulatory requirements, including state medical board regulations in Texas.
  
  

4. HIPAA Compliance and Health Information Privacy As a healthcare provider, we are governed by the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is kept strictly confidential. We will not use or disclose your PHI without your explicit written authorization, except for the purposes of treatment, payment, or healthcare operations as permitted by law.

5. How We Share Your Information We do not sell or rent your personal information to third parties. We may share your information only in the following scenarios:

• Healthcare Providers: With specialists or other providers for expert referrals to ensure you receive the most appropriate care.

• Pharmacies and Labs: To fulfill prescriptions, order bloodwork, or review imaging results.

• Business Associates: With trusted third-party vendors (e.g., our secure telemedicine platform, electronic health records systems, and payment processors) who are legally bound by HIPAA Business Associate Agreements to protect your data.

• Legal Requirements: If required by law, subpoena, or to protect the safety and rights of Lane Ford Healthcare, LLC and our patients.
  
  

6. Data Security We employ industry-standard security measures, including encryption and secure servers, to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. Our telemedicine consultations are conducted over a secure, private network.

7. Your Rights Under HIPAA and applicable laws, you have the right to:

• Access and request a copy of your medical records.

• Request corrections to any inaccurate or incomplete health information.

• Request confidential communications or restrictions on how your PHI is used.

• Receive an accounting of disclosures of your PHI.
  
  

8. Changes to This Privacy Policy We reserve the right to update this Privacy Policy as our practice expands (such as our planned expansion beyond the state of Texas) or as legal requirements change. Any updates will be posted on this page with a revised “Effective Date.”

9. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

• Business Address: 4245 N Central Expy #490, Dallas, TX 75205

• Phone: (281) 849-8349

• Website: lanefordhealthcare.com (via the Contact Us form)